The IT challange
Mastering IT is definitely a chllange, what considered to be a success, what is a failure, how can we messure those.
I tend to think of this a lot and as chif developer of allprobe and CTO of the project for few years find myself asking those questune, and this project started as an attempt to solve some majur issues we had with managing a humble IT of a small hosting company in Israel.
I think that one of the main issues was to define what is considered to be OK way to manage all of this complex IT.